AGB
LightEsthetics Terms and Conditions
Last updated: April 2025
1. Scope
These Terms and Conditions apply to all orders placed through the online store lightesthetics.com. We reserve the right to restrict or deny orders from specific countries or regions at any time.
2. Seller Information
Business Name: Tim Beck / LightEsthetics
Address: Chraibelstrasse 19, 5027, Herznach, Switzerland
Email: info@lightesthetics.com
Business ID / VAT / UID: [Insert Business ID]
3. Conclusion of Contract
The product listings on this website are non-binding and serve as an invitation to place an order. By clicking the “Buy” button, you place a binding order. The purchase contract is concluded once you receive an order confirmation email from us.
4. Prices, Shipping & Delivery
Prices:
All prices are listed in Swiss Francs (CHF) and include VAT where applicable. Shipping fees are displayed during checkout.
Shipping Times & Delays:
We aim to process and ship all orders quickly. However, delivery times are estimated and not guaranteed. We are not responsible for any shipping delays caused by couriers, customs, weather, incorrect addresses, or other circumstances beyond our control. We do not accept liability for:
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Extended delivery times
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Lost, stolen, or delayed parcels
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Customs clearance delays or fees
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Import taxes or duties in the destination country
If an order does not arrive within 60 days of dispatch, please contact us for review and possible resolution.
5. Payment
We accept the payment methods shown on the website (e.g., credit card, PayPal, etc.). Orders are processed and shipped only after full payment has been received. In case of payment failure, the order will not be processed until the issue is resolved.
6. Right of Withdrawal & Returns
Return Period:
Customers have the right to return their order within 30 days of delivery without stating any reason. The customer is responsible for all costs associated with the return shipment. Refunds are issued after we have received and inspected the goods.
Conditions for Return:
Returns are only accepted if the following conditions are met:
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Items are unused, undamaged, and in the original packaging
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Proof of purchase is provided
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Return is initiated within 30 days of delivery
Excluded from Return:
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Used, damaged, or opened products
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Customized or personalized items
Outside of Switzerland & EU:
Withdrawal rights are granted only if legally required by the destination country. The general return conditions above still apply.
7. Retention of Title
Products remain the property of LightEsthetics until full payment has been received.
8. Warranty & Liability
Warranty:
We provide a 2-year limited warranty unless otherwise stated.
Limitation of Liability:
To the fullest extent permitted by law, we are not liable for:
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Indirect damages
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Consequential loss or loss of profits
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Product misuse or unauthorized modifications
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Incompatibility with other devices
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Injuries or damages caused by improper installation or use
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Delays, damages, or losses caused by third-party shipping providers
All products are used at the customer’s own risk. These items are not medical devices and are not intended to diagnose, treat, or cure any medical conditions.
The customer agrees to release and hold harmless the seller from any claims, damages, or liabilities arising from use of the product or failure in delivery.
Liability Clauses:
The company is liable for damages caused by defective products, shipping delays, or order misunderstandings. However, liability is limited to the direct and actual damages incurred, and we are not liable for any indirect, incidental, or special damages arising from the use of our products.
9. Data Protection
Personal data is processed in accordance with our [Privacy Policy].
For EU Customers (GDPR notice):
We collect and process personal data under Art. 6 GDPR. You have the right to access, correct, delete, restrict processing, and request data portability. Cookies, analytics tools, and third-party services (e.g., Shopify, Google, Meta) may be used.
Please read our [Privacy Policy] for full details.
10. Governing Law & Jurisdiction
Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For international buyers, mandatory consumer protection laws of your country may apply in addition.
Where legally allowed, the place of jurisdiction is the seller’s location (Switzerland).
11. Final Provisions
If any part of these Terms is or becomes invalid, the rest remains fully valid and enforceable.
12. Additional Terms
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Liability Clauses:
The company is liable for damages caused by defective products, shipping delays, or order misunderstandings. However, liability is limited to direct damages. We are not liable for indirect, incidental, or special damages arising from the use of our products. -
Cancellation Terms:
Customers may cancel orders before dispatch, and a full refund will be processed. Cancellation by the company is possible if an order cannot be fulfilled. -
Return and Refund Policy:
The return policy is outlined in detail above, including eligibility for refunds, the return process, and return shipping costs. -
Payment Terms and Methods:
We accept PayPal, credit cards, and other payment methods. Payments are due upon order placement. Orders are processed after full payment. In case of payment failure, the order will not be processed. -
Shipping Terms and Costs:
Shipping costs, delivery times, and liability for lost or damaged products are detailed in the shipping section above. The customer is responsible for return shipping fees. -
Privacy and Data Handling:
We handle personal data in accordance with our [Privacy Policy] and GDPR compliance. -
Dispute Resolution:
Disputes will be resolved via mediation or arbitration as per applicable laws. Please contact us for further clarification. -
Jurisdiction and Applicable Law:
Swiss law governs these terms, with disputes being resolved under Swiss jurisdiction. International buyers may have additional consumer protection rights. -
Intellectual Property Rights:
All content on the website (e.g., text, images) is owned by LightEsthetics and may not be used without permission. -
User Accounts and Security:
Customers are responsible for the management and security of their user accounts, including maintaining the confidentiality of their login credentials. -
Force Majeure:
We are not liable for delays or failures due to unforeseen events like natural disasters, strikes, or other events beyond our control. -
Refund Eligibility:
Refunds are issued for faulty products, non-delivery, or incorrect orders. Refund eligibility depends on the condition of the product and adherence to the return policy. -
Gift Cards and Vouchers:
If applicable, gift cards and promotional codes are valid for a specified period and may not be exchanged for cash. -
Subscription Services:
If subscriptions are offered, details about renewal, cancellation, and duration are provided at the time of purchase. -
Security of Payment Information:
We use encryption and comply with PCI DSS standards to protect payment information. -
Customer Consent for Marketing Communications:
Customers consent to marketing communications and can opt-out at any time via unsubscribe links in promotional emails. -
Limitation of Liability:
We are not liable for any indirect, incidental, or special damages arising from the use of our products. -
Children’s Privacy:
The site is not intended for minors under 13, and we comply with relevant children’s privacy laws, such as COPPA. -
Product Availability and Pricing:
Product availability and pricing may change without notice. Out-of-stock items will be marked as such, and we will attempt to fulfill orders as soon as they are available. -
Changes to Terms:
We reserve the right to update these Terms. Significant changes will be communicated to users through email or other notice methods.
Liability Disclaimer
1. Product Liability
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LightEsthetics sells products that may be manufactured by third parties. We are not the manufacturer of these products and, to the extent permitted by law, do not assume liability for any defects, damages, or injuries arising from the use of products purchased through our store. Customers use products at their own risk.
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We are not liable for any direct, indirect, incidental, special, or consequential damages that arise from the use or inability to use the products, even if we have been advised of the possibility of such damages.
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LightEsthetics is not responsible for any product malfunctions or damages caused by improper installation, misuse, unauthorized modifications, or incompatibility with other devices.
2. Dropshipping and Third-Party Products
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LightEsthetics operates as a dropshipping business. While we offer branded products for sale, we do not own the intellectual property rights to these brands, nor do we guarantee that these products comply with local laws or intellectual property protections in your jurisdiction.
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We are not responsible for any trademark infringements, patent violations, or legal issues that may arise due to the sale, use, or resale of products that carry third-party brands.
3. Customer Responsibility for Product Use
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Customers are responsible for ensuring that they comply with all applicable laws regarding the use and resale of products purchased through LightEsthetics. This includes but is not limited to, respecting trademark rights and obtaining necessary certifications or permissions if required by law.
4. Limitation of Liability
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To the fullest extent permitted by law, LightEsthetics is not liable for any indirect, incidental, or consequential damages arising from the use of the products or from the service provided. This includes but is not limited to loss of profits, loss of business, or any personal injuries or damages incurred due to the use or misuse of our products.
5. Warranty and Product Defects
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LightEsthetics offers a limited warranty for certain products, as stated in the product description. However, we are not responsible for defects caused by third-party manufacturers or any damages arising after the product has been delivered to the customer.
6. Force Majeure
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LightEsthetics is not liable for delays, failures, or interruptions in product delivery due to circumstances beyond our control, such as natural disasters, pandemics, strikes, or other unforeseen events. We reserve the right to delay or cancel orders without liability in such cases.
7. Third-Party Shipping Providers
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LightEsthetics is not responsible for any delays, damages, or losses caused by third-party shipping providers. All shipments are made at the customer's risk, and customers must resolve any shipping-related issues directly with the courier.
8. Returns and Refunds
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Customers must refer to the Return & Refund Policy for eligibility criteria, processes, and fees associated with returning products. In no event shall LightEsthetics be responsible for any costs associated with returns unless the product is faulty or damaged upon delivery.
Intellectual Property Rights
1. Ownership of Website Content
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All content on LightEsthetics’ website, including text, images, logos, videos, and designs, is protected by copyright and is the intellectual property of LightEsthetics or its licensors. Unauthorized use, reproduction, or distribution of these materials is prohibited without prior written consent.
2. Brand Ownership
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LightEsthetics holds exclusive rights to the name and branding associated with its business. No customer or third party may use the LightEsthetics trademark, logo, or any other brand material without the explicit written permission of LightEsthetics.
3. No License to Use Intellectual Property
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By purchasing products from LightEsthetics, customers do not obtain any rights to use the intellectual property, trademarks, or branding of LightEsthetics or any third-party brands associated with products offered on our website.
Dropshipping and Third-Party Products
1. Liability for Third-Party Products
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As a dropshipping business, LightEsthetics may sell third-party products and brands. We are not responsible for the design, quality, safety, or any intellectual property rights associated with third-party brands. If any legal or intellectual property dispute arises regarding these products, it is the responsibility of the customer to resolve such matters directly with the third-party brand owner.
2. Product Availability and Pricing
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Product availability and prices on LightEsthetics are subject to change without notice. We reserve the right to modify product listings, prices, and availability at any time.
3. Compliance with Local Laws
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Customers are responsible for ensuring compliance with all local laws and regulations related to the import, use, and sale of the products they purchase through LightEsthetics. This includes respecting trademarks, patents, and any local regulations regarding the sale and use of products.
Indemnification
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By purchasing products from LightEsthetics, customers agree to indemnify and hold harmless LightEsthetics from any claims, losses, damages, liabilities, or expenses (including legal fees) that arise out of or are related to the use or misuse of any products purchased from the store, including any claims arising from intellectual property infringement or product defects.